Job Overview

Clean Life is looking for an experienced Operations Supervisor to oversee daily field operations, lead operational teams, and ensure the delivery of high-quality services in line with company standards. The ideal candidate will have strong leadership skills, hands-on experience in field operations, and the ability to drive operational efficiency while maintaining excellent customer satisfaction.

Key Responsibilities

• Supervise and manage daily field operations to ensure smooth service delivery.
• Lead, coach, and monitor Team Leaders and field staff to achieve operational targets.
• Ensure efficient workforce allocation, attendance, and scheduling based on business needs.
• Monitor service quality and compliance with company policies, procedures, and safety standards.
• Resolve operational challenges and customer escalations promptly while coordinating with relevant departments.
• Conduct regular site visits to evaluate operational performance and identify improvement opportunities.
• Monitor operational KPIs, productivity, and team performance, and prepare periodic performance reports.
• Coordinate with Quality, Customer Service, Sales, HR, and other departments to ensure seamless operational execution.
• Support recruitment, onboarding, training, and performance evaluation of field teams.
• Implement continuous improvement initiatives to enhance operational efficiency and customer experience.
• Perform any additional duties assigned by management.

Qualifications & Requirements

• Diploma or Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or a related field.
• 3–5 years of experience in Operations, Facilities Management, Cleaning Services, ٍSupply Chain or a related service industry.
• Previous experience leading field teams and supervising daily operations.
• Strong leadership, decision-making, and problem-solving skills.
• Excellent communication and team management abilities.
• Good knowledge of Microsoft Office and operations management systems.
• Ability to work under pressure in a fast-paced operational environment.
• Valid driving license is preferred.